This content is for intermediary use only. If you're a mortgage customer, please
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This content is for intermediary use only. If you're a mortgage customer, please
click here.
Working on any DIP that has been referred from:
This is where we check your case is fully packaged prior to sending to our underwriters. Working from:
Working on your fully packaged applications that have been sent from the pre-application team from:
Last updated Thursday, 18 September 2025
Working on any DIP that has been referred from:
5th June
This is where we check your case is fully packaged prior to sending to our underwriters. Working from:
4th June
Working on your fully packaged applications that have been sent from the pre-application team from:
30th May
Working on all items post application from:
29th May
It’s here that your case will wait for final offer sign off. Working on cases from:
30th May
29 days on average
If your case is within SLA, we ask that you please don’t call for an update. Our team can't provide any additional information on cases within SLA.
Working on any DIP that has been referred from:
5th June
This is where we check your case is fully packaged prior to sending to our underwriters. Working from:
4th June
Working on your fully packaged applications that have been sent from the pre-application team from:
30th May
Working on all items post application from:
29th May
It’s here that your case will wait for final offer sign off. Working on cases from:
30th May
28 days on average
For owner-occupied and individual buy to let applications. You can log in to our Residential Mortgages Broker Portal or register here.
For HMOs, limited companies, multi unit freehold and multi property applications. If you’ve already registered for our Commercial Mortgages Broker Portal, you can log in here.