You may be able to change the term of your mortgage, subject to eligibility and our lending policy at that time. Contact our servicing team at mortgage.servicing@aldermore.co.uk, or call 0333 321 1000.

You may be able to change your repayment type during the lifetime of your mortgage subject to our lending policy. Call our servicing team on 0333 321 1000, or email mortgage.servicing@aldermore.co.uk.

They’ll be able to tell you if you are eligible and can arrange this for you.

We can’t transfer your current mortgage to a new property. However, if you move home during your early repayment charge (ERC) period and take out a new mortgage with us, here’s how we refund the charge. Your new mortgage must complete within 6 months of the repayment date of the current mortgage, and is subject to eligibility and our lending policy at that time:

• If your new mortgage is the same or more than the balance of your current mortgage, we’ll refund the full early repayment charge
• If your new mortgage is less than the balance of your current mortgage, we’ll refund the early repayment charge up to the amount of your new mortgage balance

You can update your details by submitting a request using our request form under ‘I need to update my contact details’, or you can call our servicing team on 0333 321 1000. 

If your name has changed you'll need to send us evidence of this change, for example a marriage or divorce certificate, or a certified copy with a covering letter and we will update our records for you.

Adding or removing a borrower from your mortgage is subject to eligibility and an affordability assessment. To get started today call our team on 0333 321 1000, or get in touch using our online mortgage request form.

If you have a mortgage with us and would like to borrow more against your property, you can contact our team of qualified Mortgage advisers who’ll be able to confirm if you’re eligible and discuss your options.

You can email us on mortgage.advisers@aldermore.co.uk or complete our online mortgage request form (select the option "I want to borrow more") and we’ll get back in touch with you.

You can also find out more by visiting our Borrow More page.

To find out how and when you can switch to one of our latest product switch deals visit our Switch your Mortgage page. You can also call us on 0333 321 1000 or complete our online mortgage request form (select the option "I want to switch my rate") and we’ll get back in touch with you.

All our product switches start at the beginning of the month. So, If you’d like to switch your mortgage for the next calendar month, you’ll need to complete your product switch no later than 15 working days before your next direct debit date. We’ll then have enough time to set this up for you.

You will need permission from us before you rent your home. To check if you’re eligible and to discuss your options, please contact our dedicated team on 0333 321 1000.

If you would like to arrange a different type of letting, you can speak to our buy to let specialists who can help if you’re a first time landlord or if you already have a portfolio

Third Party Authority can be granted to help you with your mortgage account; for example by requesting information or discussing details.

You can choose for anyone to have Third Party Authority, but they must have valid authority from everyone named on your mortgage. They'll only be able to access your mortgage information, and not to make any changes to your account.

To grant Third Party Authority, you'll need to complete a Third Party Authority form which can be downloaded below. Please complete, sign and return this form to:  

mortgage.servicing@aldermore.co.uk  

We'll accept a photograph or scanned copy of this document.

Alternatively you can return it via post to:

Aldermore Bank
Norcliffe House
Station Road
Wilmslow
SK9 1BB