Call us
You can call us at
0345 604 2678
You may be able to find the answer to your question in our FAQs. Why not take a look at our commonly asked questions.
When you email us, please avoid including any personal information like passwords for your safety. You can easily update your details or change your password through Internet banking. If you want to find out about account specific information, we recommend Secure Message.
If you prefer to contact us by post:
Aldermore Personal Savings
Freepost RSAZ-AXXH-LHAX
PO Box 762
WALLSEND
NE28 5DH
Our opening hours:
If you've forgotten your password you can reset it here. You'll need to enter your User ID, which is linked to your account.
You'll receive an email where you can reset your password, which will need to be activated within an hour. This may be in your spam and junk, so please check these folders.
Our opening hours:
Our opening hours:
02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators inclusive minute packages.