Contact information for mortgage customers

If you’re looking for a new mortgage, contact a mortgage broker who’ll be able help you find the right mortgage for your individual needs.

You can find a mortgage broker by searching online or by asking friends or family for personal recommendations.

You can call us on 0333 321 1000. Please have your mortgage account number to hand. You’ll be asked to enter this in your telephone keypad so we can identify you and best direct your call.

Or you can email the team at mortgage.servicing@aldermore.co.uk if you’re a residential owner occupied mortgage customer.

Buy to let customers

If you’re looking to borrow more or review your buy to let portfolio, email mortgage.advisers@aldermore.co.uk

For existing landlords with 8+ properties who’d like to get in touch with a regional Landlord Specialist, please view our regional map for contact details.

Borrowing more

To find out more about additional borrowing, read our help page on borrowing more.

Our contact centre opening hours are:

Monday - 9.30am to 5pm, Tuesday to Friday – 9am to 5pm

If you’re worried about making your mortgage payments we want you to know that we’re here to support you.

If you’re experiencing money worries, please complete our income and expenditure form and send it to us. We’ll then review your circumstance and contact you to see how we can best support you.

You can also email us at mortgage.support@aldermore.co.uk and we’ll contact you. Visit our money worries page for more information and how to get independent advice. You can also get in touch with us on 01733 821 388.